idw – Informationsdienst Wissenschaft
Nachrichten, Termine, Experten
Nachrichten, Termine, Experten
idw - Informationsdienst
Wissenschaft
It is a common experience for company service centres to be confronted with unclear information from their customers. Spoken questions or complaints concerning the use of products and services are often ambiguous or even contradictory. This is the starting point for a new research project at the University of Bayreuth, which is being funded by the Bavarian Research Foundation to the tune of around € 655,000. In the future, artificial intelligence algorithms should be able to correctly identify customer problems and offer fast solutions.
The "InfoFormulizer" project is being coordinated by Prof. Dr.-Ing. Stefan Jablonski of the Databases and Information Systems research group. Project partners are the TIKI Institute for Applied Artificial Intelligence GmbH and Samhammer AG in Weiden, Syskron X GmbH in Wackersdorf, and REHAU AG+Co in Rehau. Together, the partners wish to develop a digital toolbox based on AI algorithms, making it possible to compare unclear or contradictory information from customers with documented descriptions of problem and solutions. This should enable service centres to offer customers fast, informal, and effective support.
"Because the project partners involved have very different skills and service profiles, it is certain that companies from a wide variety of industries will be able to benefit from our results. “InfoFormulizer” is a pilot project that demonstrates how the results of current research in the field of artificial intelligence can significantly increase the service readiness and customer orientation of companies," says Jablonski.
The Bavarian Research Foundation:
Every year, the Bavarian Research Foundation advises on project proposals with a total value of over € 50 million. Since its establishment in 1990, the Research Foundation has approved approximately € 584 million for 914 projects. Together with co-financing from the Bavarian private sector, projects with a total value of around € 1.293 billion have been initiated. In addition, the Research Foundation awards scholarships for international cooperation between researchers or (post)doctoral students.
Prof. Dr.-Ing. Stefan Jablonski
Databases and Information Systems
Department of Computer Science
University of Bayreuth
Telephone: +49 (0)921 / 55-7620
E-Mail: stefan.jablonski@uni-bayreuth.de
Prof. Dr.-Ing. Stefan Jablonski (r.) and Dr. Lars Ackermann (l.), Department of Computer Science, Un ...
Photo: C. Wißler
None
Criteria of this press release:
Business and commerce, Journalists, Scientists and scholars, Students, Teachers and pupils, all interested persons
Economics / business administration, Information technology, Language / literature
transregional, national
Research projects, Transfer of Science or Research
English
You can combine search terms with and, or and/or not, e.g. Philo not logy.
You can use brackets to separate combinations from each other, e.g. (Philo not logy) or (Psycho and logy).
Coherent groups of words will be located as complete phrases if you put them into quotation marks, e.g. “Federal Republic of Germany”.
You can also use the advanced search without entering search terms. It will then follow the criteria you have selected (e.g. country or subject area).
If you have not selected any criteria in a given category, the entire category will be searched (e.g. all subject areas or all countries).
